Return Policy

Returns and Exchanges

It is important to us that you are completely satisfied with the condition and quality of your purchase from Terra Sage.  To return a damaged or flawed item, ship it back to us within 14 days of receipt via insured mail, FedEx or UPS. We will gladly refund the cost of the item.  For damaged and defective returns, Terra Sage will pay for the return shipment. Please fill out the information from the packing slip and include it in your package.

If you would like to exchange an item for a different size, color or new item, please send it to us as requested above and we will pay the freight back to you on the exchange. Original shipping charges are not refundable. Returned items must be in resalable condition, unopened, and must be returned with the original carton, packaging and receipt. Used personal care products, undergarments, consumable goods, earrings and also water bottles, water and air filters (once used), unless defective, cannot be returned. Clothes can be tried on, but returns will not be accepted if soiled or washed. Restocking fees may apply. Please send returns and exchanges to:

Terra Sage
P.O. Box 883
Mahopac, NY 10541
845-628-0456

Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper, though it normally will be less than this. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).  Your refund will be applied to the original method of payment. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Product Descriptions and Quality

Terra Sage will provide descriptions of the products available on the web site to the best of our ability.  In addition, we have taken great care to ensure the photographs of the products we sell on the site are accurate. Please be aware that because of the nature of many of our products and variations in computer monitor settings, there could be small differences in the colors viewed on your monitor and the actual color of the products ordered.  Items that are handmade are rarely exactly alike and are to be enjoyed for their unique qualities. Some items may have updates and have different packaging when you receive them than what is pictured on the site.